Amigos user support is available
Monday-Friday 8:30 a.m. to 5:00 p.m., Central Time, through telephone, fax, and e-mail.

Toll Free: 1-800-843-8482
Local: 972-851-8000
Fax number: 972-991-6061
E-mail: amigos@amigos.org

Technical Support Specialist,
Debi Lopresti
OCLC, Inc.
Phone: 614-761-5072
Fax: 888-339-3921
E-Mail: debi_lopresti@oclc.org

Libraries may also access the
OCLC User & Network Support (UNS).

Toll Free: 1-800-848-5800
Local: 614-793-8682
E-mail: support@oclc.org

The UNS help desk is staffed from 6 a.m. to 8 p.m. Central Time, Monday through Friday. The UNS telephone system allows library staff to leave a message for a prompt return call. In addition, library staff and end users may access the OCLC Support and User Documentation service on OCLCıs web site: www.oclc.org.

Rita Patrick
Phone: 1-800-843-8482 x 2850
(toll-free)
patrick@amigos.org

EBSCO Publishing Tech Support:
Phone: 800-758-5995
7am-7pm EST weekdays, 9am-5pm EST weekends
eptech@epnet.com

Customer Support Specialist,
Kate Hanson
800-653-2726 ext.293
9:30am-6:00pm EST weekdays
khanson@epnet.com

EBSCOhost Techsupport Web Page
EBSCOhost Reference Center

Hank Wolf
South Texas Schools & Public Libraries
E-mail: hwolf@ebscohost.com
Phone: 800-653-2726 x 2395

Sherri Blomster
North Texas Schools & Public Libraries
E-mail: sblomster@ebscohost.com
Phone: 800-653-2726 x 2474

Aalin Hubbard
South Texas Academic Colleges &  Universities
E-mail: ahubbard@ebscohost.com
Phone: 800-653-2726 x 2645

Dana Beauvais
North Texas Academic Colleges &  Universities
E-mail: dbeauvais@ebscohost.com
Phone: 800-653-2726 x 2392

Brittannica Technical Support
E-mail: edsupport@eb.com
Phone: 800-621-3900 x 7160

Lillian Terry
Britannica Account Executive for Texas Colleges and Universities
E-mail: lterry@eb.com
Phone: 800-621-3900 x 7212

Corey Brock
Britannica Account Executive for Texas Public Libraries
E-mail: cbrock@eb.com
Phone: 800-621-3900 x 7318

Jim Roberts
Britannica Special Representative
E-mail: jroberts@eb.com
Phone: 214-392-7125

Becky Henry, Britannica Account Executive for K-12 Schools
E-mail: bhenry@eb.com
Phone: 800-621-3900 x 7171

Jamaal Thompson
Email: jthompson@factsonfile.com
Phone: 1-800-322-8755 x 4274

Suzanne Beitler
Regional Sales Manager
E-mail: sbeitler@factsonfile.com
Phone: 1-800-322-8755 x 4326
Fax: 1-800-678-3633

E-mail: netlibrarysupport@netlibrary.com
Phone: 800-413-4557 (ask for netLibrary Support)
Support is available 8am-5pm, Eastern Time

support@netlibrary.com

Paul Cappuzzello
Phone: 800-848-5878 x 6258
paul_cappuzzello@oclc.org

Susan Lamprey
Phone: 800-343-0064 ext. 720
or
contact Technical Support at:
Phone: 800-343-0064
E-mail: support@ovid.com

Customer Service - for online access issues, billing and invoice questions:
1-800-343-0064 option 1

Stella Villanueva
Regional Sales Manager
Office phone: 469-698-8866
Cell phone: 972-837-3819
Email address: stella.villanueva@wolterskluwer.com

Technical Support and Search Assistance
Phone: 800-889-3358
E-mail: tsupport@proquest.com
Technical Support is available 7 days a week
8am - 12pm, Eastern Time.
Search Assistance is available 8am-5pm M-F, Eastern Time.

Customer Service
Phone: 800-521-0600, ext. 2971
E-mail: customer_service@proquest.com
Customer Service is available 8am-5pm M-F, Eastern Time.

Oliver Kelzenberg
Phone: 259-6777 (Austin)
Phone: 800-561-0600 x 2076
oliver.kelzenberg@proquest.com

Phone: 1-800-323-3288, option 3.
Monday through Friday from 9-8, Eastern Time.
E-mail:
techsupport@bowker.com

Additional support information availabe at:
www.bowkersupport.com

Contact:
Chris Manriquez
R.R. Bowker LLC
Phone: 1 866 391 6059
Phone: 954-385-7225
Fax: 954-385-6877
chris.manriquez@bowker.com

Technical Contact:
eaccess@sagepub.com

SAGE Customer Support:
journals@sagepub.com

Sales Contact:
Rita Patrick
patrick@amigos.org
800-843-8482 ext. 2850

Technical Contact:
Laura O'Donnell
Phone: 1-800-901-5494 ext.124
E-mail: lodonnell@statref.com

Technical Support is available M-F, 8am - 5pm MST (9am - 6pm CST).

Sales Contact:
Ali Abbass

Stat!Ref/Teton Data Systems
PO Box 4798
Jackson, WY 83001
Phone: 800-901-5494 Ext 102
E-mail: aabbass@statref.com

Susan Singer
Customer Service Manager, USA
TDNet Inc.
Phone Toll-Free 1-888-705-3582
Voice: 610-738-3582
Fax: 610-738-9124
E-mail: support@tdnet.teldan.com

Hours:
8:30-5 Central Mon.-Friday
7:30-4 Mountain Mon.-Friday

Ronna Archbold
Sales Manager - North America
Phone: 978-368-6342
Fax: 978-368-6342
Cell: 978-660-1537
www.tdnet.com

Hours:
8:30-5 Central Mon.-Friday
7:30-4 Mountain Mon.-Friday

TexShare Account Technical Specialist
Simon Wilkes
Phone: 800-877-4253 ext. 2021
E-mail: simon.wilkes@cengage.com

Technical support is available 24 hours a day, 7 days a week.
Phone: 800-877-4253 (option # 4)
Fax: 800-676-2345
Email: gale.technicalsupport@cengage.com

Electronic Search Assistance is available
M - F, 8:00 a.m. - 5:00 p.m. (EST)
Phone: 800-877-4253 (option # 5)
Email: gale.contentqa@cengage.com

LuAnn Harrison,
Field Account Executive (Academic Libraries)
Phone: 800-877-4253 ext 2049
Email: luann.harrison@cengage.com

Liz Valentine, Sr. Inside Acct Mgr (Academic)
Phone: 800-877-4253 ext. 1762
Email: liz.valentine@cengage.com


Sammy Khmur, Inside Account Manager (Public Libraries)
Phone: 800-877-4253 x 8708
Sammy.khmur@cengage.com

Gale Web Site: www.gale.com